This Privacy Policy describes how Cubbiehouse Neurodevelopmental Paediatrics (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal and health‑related information when you use our website, complete forms, make enquiries or receive clinical services.
We are committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).
1. Information We Collect
We collect personal and health‑related information necessary for client communications, clinical assessment, and healthcare delivery, including:
a) Parent/Guardian Information
- Full name (required)
- Email address (required)
- Phone number (required)
b) Child Patient Information
- Full name (required)
- Date of birth (required)
- Health context details (e.g. medication information provided in prescription forms) (Cubbiehouse)
c) Technical & Website Interaction Data
- IP address and browser/device information
- Cookies and analytics to improve website functionality and detect spam (including Google reCAPTCHA) (Cubbiehouse)
2. How We Collect Your Information
We collect information when you:
- Submit online contact or prescription forms on the website
- Communicate with us via email or phone
- Attend consultations and clinical assessments
- Are referred by other healthcare professionals
3. Why We Collect Your Information
We use the data we collect to:
- Respond to enquiries and schedule appointments
- Provide paediatric, neurodevelopmental, psychological, occupational, speech language, dietitian therapy services
- Process clinical information required for care and support planning
- Manage paediatric prescriptions and ongoing clinical needs
- Comply with legal and professional obligations
4. Consent
By submitting information through our forms, you confirm that:
- You are the parent or legal guardian of the child patient
- You consent to us collecting, using, and storing your and your child’s personal and health‑related information
- You understand that this information will be used to provide and coordinate clinical care
You may withdraw consent at any time by contacting us, but some clinical records may need to be retained as required by professional standards and law.
5. Use of Google reCAPTCHA
Our website uses Google reCAPTCHA to protect against spam and automated submissions. Google may collect certain device and interaction information in accordance with its privacy policy.
You can review Google’s terms here:
6. Who We Share Your Information With
We may share your information with:
- Healthcare professionals involved in your child’s care within the Cubbiehouse Paediatric clinic or as nominated on your child’s consent form
- Practice management and booking systems
- Third‑party service providers only in relation to (secure clinical record systems, communications platforms)
- Regulatory authorities, if required by law
We do not sell your personal information to any third party.
7. Storage and Security
We use organisational and technical safeguards, including encrypted systems and restricted access controls, to protect your data.
Your information may be stored on servers operated by third‑party service providers that comply with recognised privacy and security standards.
8. Retention
We retain clinical and personal information in accordance with legal and professional requirements. Once records are no longer required, they will be securely destroyed or anonymised.
9. Access and Correction
You have the right to request access to, or correction of, your or your child’s personal and health information.
To make a request, contact:
Cubbiehouse Neurodevelopmental Paediatrics
admin@cubbiehouse.co.nz
09 5203 088
126A Remuera Road, Remuera, Auckland, New Zealand